Managed Services & Support

Reliable, ongoing support to keep your M365 environment running smoothly.

We handle administration, monitoring, and continual improvements while your IT team focuses on strategic work.

Microsoft 365 managed services and support

Operational Coverage

Comprehensive managed services, measurable SLAs, and an expert helpdesk tiered for your needs.

Microsoft 365 Managed Services

Daily administration, monitoring, and update governance.

  • Tenant changes and configuration requests
  • Release tracking and change advisory
  • Operational reporting and KPIs

User & License Management

Provisioning, lifecycle, and access controls with cost visibility.

  • Joiners, movers, leavers processes
  • License allocation and optimization
  • Group/role management and reviews

Helpdesk Support (Tier 1–3)

Friendly, accountable support with clear escalation paths.

  • End‑user troubleshooting and requests
  • Application support for Outlook, Teams, SharePoint
  • Incident ownership to resolution

Incident & Problem Management

Root‑cause analysis and corrective actions to prevent recurrence.

  • Structured major incident process
  • Post‑incident review and knowledge base
  • Trend analysis and improvement backlog

Patch Management & Update Monitoring

Stay current with controlled rollout and validation.

  • Policy baselines for devices and apps
  • Release channels and pilot rings
  • Health checks and rollback strategy

Tenant Health & Security Monitoring

Proactive alerts and continuous improvement.

  • Service health and message center review
  • Secure score tracking and recommendations
  • Threat and anomaly monitoring

Keep Microsoft 365 running at its best

Talk with our support team about coverage options and SLAs that fit your business.