Microsoft 365 Managed Services Frequently Asked Questions
Find answers to common questions about our Microsoft 365 management services, support options, security features, and implementation processes.
What's included in your Microsoft 365 managed services?
Our comprehensive Microsoft 365 managed services cover tenant security configuration, license governance and optimization, device management with Intune, user onboarding and training, proactive monitoring, incident response, and clear monthly reporting. We handle the entire Microsoft 365 stack so your IT team can focus on strategic initiatives and core business objectives.
Are your Microsoft 365 services HIPAA-compliant?
Yes. We configure Microsoft 365 controls to align with HIPAA, PCI-DSS, CJIS, GDPR, and other industry-specific compliance frameworks. Our team provides audit-friendly documentation and quarterly compliance reports that demonstrate your adherence to regulatory requirements, helping you pass audits with confidence.
Why outsource Microsoft 365 management instead of hiring in-house?
Outsourcing Microsoft 365 management gives you immediate access to a team of certified Microsoft specialists without the recruitment delay, training costs, and ongoing payroll expenses of building internal expertise. As a Microsoft Solutions Partner, we bring proven methodologies, industry best practices, and continuous learning that would take years to develop in-house.
What security SLAs do you offer?
Our service level agreements include defined response times for security incidents, resolution targets, and availability guarantees. Response and resolution times are contractually committed with service-credit guarantees if targets are missed. We also provide 24/7 security monitoring and proactive threat detection to minimize risk exposure.
Do you provide 24/7 Microsoft 365 support?
Yes. Round-the-clock helpdesk access is included in our managed services, so you never have to wait for business hours to resolve Teams, Exchange, SharePoint, or other Microsoft 365 issues. Our support team is available 24/7/365 to handle urgent incidents, user requests, and system maintenance tasks.
How does license management and optimization work?
We provide a centralized license management portal where administrators can add, reassign, or reclaim licenses in seconds. The system provides real-time visibility into license allocation, usage trends, and cost optimization opportunities. We also conduct regular license audits to identify unused subscriptions and recommend right-sizing strategies that reduce costs while ensuring users have access to required features.
Which Microsoft 365 applications and services do you support?
We support the full Microsoft 365 suite including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, Intune for device management, Azure AD (Entra ID), Security & Compliance Center, Power Platform, and any new services Microsoft introduces. We handle patches, license assignments, policy updates, and feature rollouts as part of our managed service offering.
Do you manage devices with Microsoft Intune?
Absolutely. We manage devices across Windows, macOS, iOS, and Android platforms using Microsoft Intune. Our services include device provisioning, compliance policy enforcement, policy drift detection, zero-touch deployment, application management, and automated security updates. This ensures all devices accessing your Microsoft 365 environment meet security and compliance standards.
How long does it take to migrate to Microsoft 365?
Migration timelines vary based on your environment size, complexity, and chosen migration approach. A typical email migration for 100-500 users can take 2-4 weeks, while larger organizations may require 6-12 weeks. We conduct a thorough assessment first to determine the optimal migration strategy (cutover, staged, or hybrid) and provide a detailed timeline with milestones. Our goal is to minimize disruption while ensuring data integrity throughout the process.
What kind of reporting do you provide?
We provide monthly executive reports covering tenant health, security posture, license utilization, service availability, incident summaries, and compliance status. Reports include actionable recommendations and trend analysis. You also have access to a self-service portal for real-time dashboards, ad-hoc reports, and historical data. Custom reporting is available for specific compliance or audit requirements.
Can you help with Microsoft 365 training for our users?
Yes. We offer user training programs tailored to your organization's needs, including live workshops, webinars, video tutorials, and documentation. Training covers Teams collaboration, SharePoint document management, Outlook best practices, OneDrive usage, and security awareness. We also provide admin training for your IT team to help them manage day-to-day tasks effectively.
What happens if Microsoft 365 experiences an outage?
We monitor Microsoft's service health dashboard 24/7 and immediately notify you of any service disruptions. During outages, we provide status updates, workarounds when available, and coordinate with Microsoft support on your behalf. We also maintain backup and continuity plans to help your organization continue operating during extended service interruptions. Our team tracks incident resolution and provides post-incident analysis.
Still have questions?
Contact our team for personalized answers about your Microsoft 365 management needs.